At ZaeyNoor, we are committed to providing high-quality modest fashion. Your satisfaction is important to us. Please review our Refund & Return Policy before making a purchase.
Returns
- Returns are accepted within 7 days of receiving your order.
- Products must be unused, unwashed, unworn, and in their original condition with all tags and packaging intact.
- Items that have been used, washed, damaged, or altered are not eligible for return.
Exchange Policy
- We offer exchanges for:
- Incorrect size (subject to availability)
- Wrong item received
- Damaged or defective product
- Exchange requests must be made within 7 days of delivery.
Refund Policy
Refunds are only issued in the following cases:
- You receive a damaged or defective product.
- You receive the wrong item.
- Your order cannot be fulfilled due to stock unavailability after payment.
Once your return is approved, the refund will be processed within 5–10 business days through the original payment method or bank transfer, where applicable.
Non-Returnable Items
The following items cannot be returned or refunded:
- Used or washed products.
- Products without original tags or packaging.
- Sale, discounted, or clearance items (unless damaged or incorrect).
Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery and provide:
- Your order number.
- Clear photos of the product and packaging.
Our team will resolve your issue as quickly as possible.
Return Shipping
- Customers are responsible for return shipping charges unless the return is due to an error by ZaeyNoor (wrong or defective item).
- We recommend using a trackable courier service when returning products.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Brand: ZaeyNoor
Email: info@zaeynoor.com
WhatsApp/Phone: +92 3227749046
Thank you for choosing ZaeyNoor. We appreciate your trust and look forward to serving you with elegant, high-quality modest fashion.